Let HP identify any out-of-date or missing drivers and software How does HP use product data collected with this service? Close the HP Wireless Assistant. Remove selected files Download files. WeirDave Replied on September 15, Then Log Off and login again. I tried downloading windows 7 finger print driver yet I was blocked from putting it on and the software is from HP go figure.

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If it has been installed, updating overwrite-installing may fix problems, add new functions, or expand existing ones. RajithR Replied on November 28, I understand how frustrating it can be when things do not work as expected.

It is highly recommended to always use the most recent driver version available. Follow the onscreen prompts to register your fingerprint, placing your finger on the fingerprint reader when fingerprlnt to. Operating System – Windows 7, Windows 8, Windows 8. Finally click on the Close button.

Hopefully, you can now get going with your Fingerprint Reader, without any additional help. Problems can arise when fingetprint hardware device is too old or not supported any longer.

HP EliteBook p Notebook PC – Driver Downloads | HP® Customer Support

I fingerprnit the same question Javascript is disabled in this browser. 69930p Replied on September 15, It is believed to offer advanced logon security to your PC.


To be allowed to install this software, you must be registered in the Administrators Group of your computer. When it comes to applying this package, please note that, although other platforms might also be compatible, it is not recommended that you to install the fingerprint software on OSes other than the specified ones; in other words, you have to make sure that your computer is supported by this release.

I found this thread in looking for a solution for the same issue on a Lenovo ThinkPad. Run your fingerprint on the reader to logon.

Then click on the HP Wireless Assistant window which appears in the bottom right corner of the screen. HP is compiling your results.

No “Fingerprint Password” option in Sign-in options.

The device reinstalled itself automatically and I was able to use the fingerprint scanner to log in. Click on System Configurationthen on Device Configurations. Once your fingerprint is properly enrolled, you can now use it to access the computer. Browse By Shopping Elirebook. Let HP identify any out-of-date or missing drivers and software How does HP use product data collected with this service?

Srnsor had it working on Windows 10 after we did a system restore it didn’t work. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. Solution and Diagnostic Data Collection.


This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Many thanks, this worked for me on my Windows 10 bit HP Folio laptop which stopped working after an update.

The list of recommended drivers for your product has not changed since the last time you visited this page. If more than one person will access the computer with fingerprint logon, each must have a separate user account set up on the computer.

So, I am currently using Windows 7 Drivers bit. Move your finger in a straight line without turning it sidewards.

No “Fingerprint Password” option in Sign-in options. – Microsoft Community

Hopefully your issue is resolved. So, your fingerprint is now captured. The Fingerprint Reader is designed to prevent unauthorised access. Email list of drivers.